The innovative system that has been specially designed by the group will strengthen the brand’s current in-house training systems and further increase efficiency within Discount Drug Stores’ 110 pharmacies.
General Manager of the community focused franchise, Douglas Kuskopf-Dallas states it’s part of Discount Drug Stores’ focus on achieving service excellence in 2013, a key objective that was announced at the company’s recent national conference.
“Discount Drug Stores has achieved significant and rapid growth over the past six years due to our systems and internal strategies that focus on providing customers with comprehensive, high quality healthcare services,” he said.
“In 2013, we want to strengthen this point of difference and we believe that to do this, we needed a new internal system that would give our in store personnel access to the very latest training and resources.”
The new online education portal, which includes continual professional development for pharmacists, product and supplier training, will also streamline internal operations for Discount Drug Stores, with pharmacists and other pharmacy personnel now able to complete all their training in one place.
“By bringing all training in-house, it will be easier for our pharmacists to not only complete their required training but to access education resources and information that they would not have otherwise come across,” explained Mr Kuskopf-Dallas. “It will ensure our pharmacists are among the best in the industry and will give us an added edge over our competition.”
Discount Drug Stores, which was founded by pharmacists John Clark and Peter Newman in 2001, has long been known as a provider of high quality but affordable pharmacy healthcare products and services.
It’s a point of difference within the highly competitive pharmacy industry that has served the brand well, with the group now totalling 110 stores nationally just seven years after it first began franchising.
Mr Kuskopf-Dallas states Discount Drug Stores is all about customer care and that the online training system will enable the brand to keep training consistent across all of its pharmacists and stores and in line with the company’s core founding values.
“We want to make sure that every Discount Drug Stores customer is receiving the same high level of service and attention,” he said. “This in-house online training portal will help us to achieve this and will aid our mission of cementing Discount Drug Stores as the leading pharmacy brand when it comes to delivering service excellence.”
Discount Drug Stores’ online training portal will be available to all of the brand’s employees, franchisees and pharmacists. For more information, please visit www.discountdrugstores.com.au.
Media enquiries: Suzanne Ross at Graymedia on 07 3250 9406 and 0488 441 589 or email s.ross@graymedia.com.au
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